Founded on the principle of serving others

		Ray and Susan Berger

House Calls by Magic Maid is built on a foundation of service and care. While the business dates back to 1988, when it existed as a franchise of a national corporation, the company changed dynamically when present owners Susan and Ray Berger purchased it in 1995.

At that time, Susan and Ray had relocated to Portland. “We wanted to own a service business, where we could help people,” Susan explains.


A commitment to care from the first day forward

		Robin Lynn

Long-time employee Robin Lynn, who joined the company in 1992, remembers the change of ownership very well.

“Susan won me over on her very first day,” Robin reflects. "She met with all of us to ask for input and advice. She let us know that we were the key to the success of the company—she showed from the start that we were valued and respected.

“One of the first things Susan did was revise our dress code. While this might sound trivial, under the prior owner we were required to wear skirts, which were impractical and uncomfortable. On day one, Susan demonstrated her commitment to her employees—she let us work in slacks, which boosted our morale and our efficiency."


Steady growth through the years

“We are very careful to manage our growth in such a way that we maintain the positive company culture that we’ve created.”           President           Susan Berger

Since 1995, House Calls by Magic Maid has steadily grown by adding new clients as well as by making strategic acquisitions of other local cleaning services.

Susan points out, “We are very careful to manage our growth in such a way that we maintain the positive company culture that we’ve created.”

Robin adds her insightful perspective, comments that are echoed by many of her co-workers: “Susan and Ray have created a company that genuinely treats its employees like family, and because they care so much about us, we care about them and their success.

“We pride ourselves on cleaning homes as if they were our own.”