Person-to-person
care in every way
“If I’m asked to do a little something extra,
I’m happy to do it.” That neatly sums up
the attitude among employees at House Calls
by Magic Maid.
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“They
take good care of us…”
long-time
employee
Rosie
Mihova |
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“They take good care of
us,” says long-time employee Rosie Mihova,
who joined the company in 2004. “They remember
our birthdays, they give us nice holiday
bonuses, and they create a work place that’s
pleasant and relaxed.”
It’s an attitude that’s
fostered from the very top of the organization
by owners Susan and Ray Berger.
Happy employees
create goodwill wherever they go, and this
is especially true at House Calls by Magic
Maid.
A loyal work force
builds a loyal clientele
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“We
instill in our employees the
importance of…doing whatever
they can to keep our clients
happy and satisfied.”
President
Susan
Berger |
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Susan says, “Our employee turnover is extremely
low, and we’re grateful for the commitment
and loyalty of our workers.” On those occasions,
when the company does hire new people, management
carefully screens candidates, hand-picking
those individuals who demonstrate strong
interpersonal skills, friendliness, and a
willingness to help others.
The company’s
comprehensive training program emphasizes
highly attentive customer service.
“We instill
in our employees the importance of
being detail oriented and doing whatever
they can to keep our clients happy and satisfied,”
Susan says. Clients especially appreciate
having the same crew clean their homes on
an ongoing basis. This builds understanding,
trust, and a highly contented clientele.
A full
money-back guarantee
House Calls by Magic Maid
offers the following iron-clad promise: if
you’re not 100 percent satisfied with our
service for any reason, you’re assured that
we’ll make it good—with a free reclean, a
cleaning credit, or a refund. Our A+ rating
by the Better Business Bureau is your assurance
that we’re every bit as good as our word—and
more.
Here’s something
else you’ll appreciate. Unlike many other
house-cleaning services, we do not require
you to sign a long-term contract. This assures
you freedom and flexibility, while giving
us added impetus to work doubly hard to delight
you.
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